Returns & Replacement Policy

If a piece arrives damaged or is not what you ordered, I will make it right. Here is what is covered, what is not, and exactly what to do.

Last updated 23 July 2026

What is always covered

Free replacement or a full refund, your choice, if:

• the artwork arrives damaged, creased, scratched or water-marked;
• the print has a visible manufacturing defect — banding, ink flaws, misalignment;
• you received the wrong artwork, the wrong size, or the wrong finish;
• the parcel is confirmed lost in transit.

In these cases you do not pay return shipping, and you do not need to send the damaged piece back unless I ask for it.

What is not covered

Every print is made to order, so I cannot restock returns of correctly fulfilled work. The following are not eligible for return or refund:

• a change of mind about the artwork, size, paper or frame after production has begun;
• slight colour differences between your screen and the printed piece — screens are backlit and paper is not, so no two will ever match exactly (see Authenticity & Print Quality);
• the natural texture, tooth and slight colour warmth of archival cotton paper, which is a feature of the material rather than a flaw;
• the absence of a physical original — every Khidki artwork is drawn digitally and exists as a print, which the print quality page explains in full;
• damage caused after delivery — handling, humidity, direct sunlight, or framing done elsewhere;
• custom-sized or custom-framed prints, once you have approved the specification.

How to report a problem

1. Email saudamini@mykhidki.com within 48 hours of delivery with the subject line Damaged order and your order number.
2. Attach photographs of: the artwork, the damaged area in close-up, the outer box or tube, and the shipping label.
3. Keep the packaging until the claim is settled. The courier may ask to inspect it.

I respond to every claim within two working days. Approved replacements are re-made and dispatched within 5–8 working days.

Refunds

Orders are currently taken by enquiry and settled by UPI or bank transfer, so approved refunds are returned the same way, to the account the payment came from. I raise the refund within two working days of approving a claim; banks usually take a further 3–5 working days to show it. Shipping charges are refunded only where the fault was mine.

Cancellations

You can cancel an order for a full refund at any point before it is dispatched — just email me. Once a made-to-order print has entered production, it can no longer be cancelled, because the piece has already been made for you.

Questions

If you are unsure whether something is covered, just ask — saudamini@mykhidki.com. I would far rather sort out a concern than have a piece hanging on a wall that its owner is unhappy with.